Returns Policy

After many years in the custom graphic industry our policy is simple. We want you happy!We stand behind all of our products. If for any reason you are unhappy with our products or services, let us know. We will do everything in our power to make it right. If we can’t fix it, we will replace it. Our job is to supply you with the best products and service in the industry! Give us the opportunity to earn your business.And of course, everything we make or sell is Made with Pride in the USA!Questions? Call 863-438-0880 (9am - 5pm Monday - Friday EST)

Thank You,

Nathan Chilton
863-438-0880
[email protected]
28597 Hwy 27
Dundee, FL 33838

All Returns must be made within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Custom Name Lettering, Custom Decals, Custom Wraps, Designer Wraps and used rolls of 3M 1080 wrap vinyl & Clothing.To complete your return, we require a receipt or proof of purchase.All returns and exchanges should be mailed to:

Chilton Signs Returns
28597 Hwy 27
Dundee, FL 33838

There are certain situations where only partial refunds are granted: (if applicable)1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 2. Any item that is returned more than 30 days after date of purchase.Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The time period for your refund to appear on your credit card or bank statement varies by bank and credit card issuer.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or call us at 863-438-0880 during our normal business hours.Sale Prices & Discounted items (if applicable)All Sale Priced and Discounted items are sold as final sales. Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.Exchanges (if applicable)We only exchange items if they are defective or damaged. All exchanges are replaced with the same item. If you need to exchange your item please send us an email at [email protected]​ or call us at 863-438-0880 during our normal business hours. Mail your item to:

Chilton Signs Returns
28597 Hwy 27
Dundee, FL 33838

Purchase, Return & Exchange Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as well as requiring a signature confirmation of delivery. We are not responsible for any purchase, return or exchange item that is lost or stolen.To return or exchange your product, mail to:

Chilton Signs Returns
28597 Hwy 27
Dundee, FL 33838

Exceptions to our return policy are made on a case by case basis. To request an exception please call us at 863-438-0880 during our normal business hours. Please do not send a request for a return or exchange exception via email.

Privacy Policy

When accessing our Website, Chilton Signs & Design, LLC will learn certain information about you during your visit. How we will handle information we learn about you depends upon what you do when visiting our site.If you visit our site to read or download information on our pages, we collect and store only the following information about you:
1. The name of the domain from which you access the Internet
2. The date and time you access our site
3. The Internet address of the website you used to link directly to our site.

If you identify yourself by sending us an e-mail containing personal information, then the information collected will be solely used to respond to your message.The information collected is for statistical purposes. Chilton Signs & Design, LLC may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.For site security purposes and to ensure that this service remains available to all users, Chilton Signs & Design, LLC uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.Chilton Signs & Design, LLC will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

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